Privacy Policy
At BDXCLOUD, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information.
- Data Collection: We collect only the information you provide during registration — name, email, Discord ID, and payment details.
- Usage: Your data is used solely to provision services, send invoices, and provide support.
- Security: All data is encrypted in transit (SSL/TLS) and at rest. We never share your data with third parties without explicit consent.
- Cookies: We use minimal session cookies to keep you logged in. No tracking or analytics cookies are used.
- Data Retention: We retain your data for as long as your account is active. You may request deletion at any time.
- Contact: For any privacy concerns, reach out via radowan.cyber@proton.me or our WhatsApp.
Terms of Service
By using BDXCLOUD services, you agree to the following terms. Please read them carefully.
- Acceptance: Purchasing any plan constitutes acceptance of these terms.
- Usage Policy: Services must be used lawfully. Prohibited: spam, illegal content, copyright infringement, network abuse.
- Resource Limits: Plans include allocated CPU/RAM/storage. Exceeding limits may result in throttling or suspension.
- Payment: All payments are non-refundable unless a service outage exceeds 72 consecutive hours.
- Downtime: We guarantee 99.9% uptime. In case of failure, we will compensate with service credits.
- Data Backup: You are responsible for backing up your data. We provide optional backup add-ons.
- Termination: We reserve the right to terminate accounts that violate these terms without refund.
- Changes: Terms may be updated with 7 days' notice via email or our website.
Refund & Cancellation
We strive for 100% satisfaction. Here's how refunds and cancellations work at BDXCLOUD.
- Refund Window: You may request a full refund within 7 days of your first purchase, provided usage is under 10% of allocated resources.
- No Refund: After 7 days, no refunds are issued. However, you may cancel your subscription at any time.
- Cancellation: To cancel, contact us via WhatsApp or email at least 72 hours before the next billing cycle to avoid automatic renewal.
- Service Credits: In case of verified prolonged downtime, we issue service credits toward future invoices.
- Chargebacks: Unauthorized chargebacks will result in immediate account suspension and possible legal action.
Acceptable Use Policy
To ensure a safe and reliable environment for everyone, we enforce this Acceptable Use Policy.
- No Abuse: Any form of harassment, hate speech, or illegal activity is strictly prohibited.
- No Spam: Sending unsolicited bulk messages or operating spam bots is forbidden.
- No Malware: Hosting or distributing viruses, worms, or other malicious software is not allowed.
- No Resource Exhaustion: Mining cryptocurrency or running heavy background processes that affect other users is prohibited.
- Compliance: You must comply with all applicable local and international laws.
- Reporting: Violations should be reported to radowan.cyber@proton.me.